Horder Healthcare

Six years of responsive managed service integrated with project work enables excellent patient care and rapid digital transformation.

Horder Healthcare is a charity healthcare specialist that delivers private and NHS services across four sites.

For over 60 years, Horder Healthcare has been providing outstanding orthopaedic surgery and musculoskeletal physiotherapy. It is also the owner of The McIndoe Centre, a renowned hospital for plastic reconstructive and ophthalmology treatments in East Grinstead.

The Challenge

David Griffiths, IT Operations Lead, explains that Horder Healthcare relies on IT networks in all aspects of its operations.

“Whether we are carrying out reconstructive surgery or helping patients recover from sports injuries, high levels of IT connectivity and network resilience are essential.

“All our healthcare professionals need ready-access to clinical information systems including patient records, X-ray and MRI. In addition, visitors, patients and staff expect reliable Wi-Fi connectivity.”

The Solution

After Ideal implemented an intent-based Cisco LAN network with a Meraki wireless solution to create a reliable core network, Horder selected us as their network Managed Services Provider (MSP). It’s a role we have now held for over six years.

In addition to 24/7/365 UK-based proactive support across the whole IT network estate, we supported Horder through Covid, solved compatibility issues caused by upgrades to the NHS Electronic Referral System (ERS) and helped Horder adopt SD-WAN as a means of enhancing resilience across the network.

David says it’s proved to be an excellent partnership. “We really feel they’ve got our back. In addition, Ideal has a brilliant approach to socialising project work into the support team, so handovers are comprehensive, and nothing is forgotten.”

The Result

Chris Patterson, IT Projects and Service Lead, is really pleased with the level and speed of service Horder has experienced over the last six years:

“The difference between Ideal and some of our other IT suppliers is almost night and day. We trust Ideal and appreciate their input. We know their support is easy to access and incredibly responsive.”