Keeping this international law firm secure and connected with 24/7/365 support across 12 jurisdictions worldwide.
Rouse is an international law firm established in the UK in 1990. Today it is recognised as a global Intellectual Property leader operating as a closely integrated network with more than 750 people working out of 17 offices worldwide.
Rouse lawyers don’t just advise on the law – in many countries they help define and shape it, with teams of professionals who work closely together across functions and geographical borders around the world.
Rouse prides itself on the connected service their team offers across a global network, combining expertise in specific jurisdictions with access to specialist in-house investigators to spot opportunities or risks that other firms may not.
The IT challenge is providing staff with a fast, robust and secure global network, supported 24/7/365 across local offices operating in different time zones around the world.
Rouse rely on Ideal’s Premium Managed Service package, designed to provide proactive support at all times.
Ideal’s team monitor and update Rouse’s global infrastructure where necessary. This enables Rouse’s in-house IT team to focus on ongoing projects and development.
Over the years, Ideal have also been active in developing global LAN and WAN infrastructure and planned upgrades, while regularly supporting local offices with challenges thrown up by policies or regulation specific to their jurisdiction.
The Ideal Managed Service Centre is based in the UK and runs a 24/7/365 in-house operation, providing Rouse’s Global IT team with close support and advice whenever it is needed.
“Ideal provides a comprehensive service from pre-sales through to ongoing support; they have been catering for our every network/security/voice need for many years without a hitch. The calibre of their staff is second to none – the support engineers are well trained and have extensive knowledge that your business can rely on. I would highly recommend Ideal.”
Global IT Infrastructure & Network Manager, Rouse
The best results with a Managed Service Support service is a smooth operation and a happy client. Over 10 years, Ideal have enjoyed an excellent relationship, ensuring that Rouse experiences uninterrupted connectivity with robust security.
Matthew Blewett, IT Manager, EMEA & Group Infrastructure at Rouse says: “Ideal provides a comprehensive service from pre-sales through to ongoing support; they have been catering for our every network and security need for many years without a hitch.
“The calibre of their staff is second to none – the support engineers are well trained and have extensive knowledge that your business can rely on.”
We designed implemented and support the core network for the City’s highest office block.
EMEA UK & Ireland Winner.
“Having 24/7/365 Managed Services based in our offices makes for a cohesive response when it matters most for the customer.”
