Expertise
- - Featured
  - Smart BuildingsRead More
Case Studies
- - Featured Case Studies
  - Co-op Live
    Advanced CNS and award-winning high-density Wi-Fi delivering an outstanding experience for 23,500 music lovers.
    Read More
- - Battersea Power Station
    Battersea Power Station is a 42 acre mixed-use development which is home to shops, bars, restaurants, hotels and luxury apartments, leisure and entertainment venues, parks and historical spaces.
    Read More
Insights
- - featured articles
  - The Ideal Academy – your career, your way
    At Ideal, we always look to employ ambitious people. To keep them happy, we therefore have to ensure that each person has a pathway that enables them to learn and progress in a way that suits them. That’s what the Ideal Academy is all about.
    Read More
- - From Shadow AI to Prompt Injection and Model Poisoning: The New Threat Landscape for AI-Enabled Enterprises
    When Your Custom AI Becomes the Attack Vector – Why Building Secure-by-Design Matters Just as Much as Speed to Market. Enterprises across every sector are rushing to build custom AI capabilities; from internal chatbots and AI agents that streamline operations to customer-facing agents that transform service delivery. Yet whilst organisations focus on capturing AI’s transformative potential, many are inadvertently expanding their attack surface and introducing risks that didn’t exist just months ago.
    Read More
- - Managing a Smart Building: A Modern Approach to Networked Environments
    Smart Buildings are no longer futuristic concepts—they’re living, evolving ecosystems. Managing the underlying networks that power them, particularly a Converged Network System (CNS), requires a new mindset.
    Read More
About
- - About us
  - About us
  - Team
  - Careers
  - Sustainability
  - About us
- - Read more about us
  - The Ideal Academy – your career, your way
    At Ideal, we always look to employ ambitious people. To keep them happy, we therefore have to ensure that each person has a pathway that enables them to learn and progress in a way that suits them. That’s what the Ideal Academy is all about.
    Read More
- - Apprenticeships. Rhys proves age doesn’t matter
    Rhys Sheridan is approaching the end of his apprenticeship with Ideal, aged 34. He says apprenticeships are for everyone.
    Read More
- - Codebar and International Women’s Day
    We were delighted to host another codebar event at Ideal this week, supporting the charity that runs free programming workshops for minority groups in tech.
    Read More
Contact
Service portal

Collaboration

Boosting productivity, enhancing teamwork

More than ever, your people expect to work together from anywhere, using any device and across many different platforms. Ideal is an expert in delivering a seamless, secure and compliant user experience.

Request a Collaboration review

The Collaboration challenge for IT professionals

As businesses embrace hybrid working – and demands on efficiency increase – the significance of tools supporting communication, creativity, and productivity can't be over-stated.

From IP telephony for voice calling, web and video conferencing, instant messaging, contact centre, desktop sharing or mobility, Ideal can help you to implement the communication tools you need to deliver an exceptional service whilst, meeting your compliance requirements.

Selecting the right Collaboration solution

Collaboration solutions provide the backbone of modern workplaces. Selecting the right technology is key.

Defining your needs

We’ll work with you to understand your precise needs. Whether your business requirements are for back-office services, contact centre, on-premise, cloud-first, compliance, or delivering unparalleled customer experience, we can help.

Multiple vendor possibilities

By partnering with market-leading vendors, we deliver state-of-the-art, end-to-end collaboration solutions.

Depending on your demands this might include solutions such as:

Cisco’s Webex Suite and Future-Proofed Workplace ecosystem
8×8’s feature-rich, scalable, and flexible Unified Communications and Contact Centre offerings (available as standalone or integrated with Microsoft Teams)
Anywhere365’s transformative omnichannel contact centre integration with Microsoft Teams

With Ideal, you can expect:

Expert design

We’ll consider your staff, customer and supplier needs before recommending an end-to-end solution.

Smooth installation

We’ll securely integrate collaboration platforms and tools into your IT infrastructure, giving you visibility and control.

24/7/365 Support

We’ll monitor and review after go-live and can provide UK-based Managed Service support from day one.

How can we help?

Let’s talk Collaboration

To book a Collaboration Review or consult with one of our Collaboration experts, fill in the form and we’ll get right back to you.

Request Collaboration Consultation