Managed Services
From Ideal's UK-based expert team
Whether we have designed and built your environment or you want to transition to our platform, our 24x7x365 Managed Services will work as an extension of your IT team. We'll ensure your business operates effectively, delivering the performance you need.
Protecting your business
Maintaining reliability and uptime, staying ahead with timely security patches, anticipating threats and responding swiftly to incidents and requests requires specialist expertise. That’s where Ideal can help.
ITIL-aligned proactive support
All of our services offer an increased level of interactive and proactive support.
Our scope can include Incident Management, Problem Management, Change Management, Event Management, Request fulfilment, Asset Management, Release/Patch Management, Vulnerability Management, and Service Availability commitments.
This gives you real-time assurance that issues and requests are being identified and resolved. Proactive checks and forward planning avoid unnecessary surprises, allowing your IT team to focus on innovation and strategy, rather than firefighting operational issues.
Managed Services, built around your precise IT real estate.
Choosing the right level for your business
Our service offerings enable you to select the right level of complementary support that you need to ensure that you are delivering best practice infrastructure management for your business and your customers.
We offer Standard, Enhanced and Premium service levels. This delivers everything from 24x7x365 monitoring and support to supplement your own IT capability, all the way through to us assuming complete responsibility for your infrastructure, supporting, managing, and developing your solutions through full lifecycle services.
Ideal Managed Services in action
Battersea Power Station
Battersea Power Station is a 42 acre mixed-use development which is home to shops, bars, restaurants, hotels and luxury apartments, leisure and entertainment venues, parks and historical spaces.
Read more
Horder Healthcare
Six years of responsive managed service integrated with project work enables excellent patient care and rapid digital transformation.
Read moreWith Ideal, you can expect:
Expertise on demand
Access to a team of engineers skilled on the equipment and technology that is relevant to your business.
Smooth delivery
Working to ITIL frameworks, our personable team will keep you fully informed at all times
24/7/365 Support
Our service is based in-house in the UK, ensuring a proactive cohesive response when you need it most.
How can we help?
Get a Managed Services audit
We can provide a free assessment of your current IT Infrastructure and scope the right level of Managed Services for you.
